A school girl has died after a 999 operator sent an ambulance to the wrong RAF base while she was at an Air Cadet sports day.
Elouise Keeling, 14, collapsed as a result of an asthma attack at RAF Brampton near Huntingdon, Cambridgeshire.
But when the emergency services were called, an ambulance was sent seven miles away to RAF Wyton, meaning it was 19 minutes before Elouise was treated by paramedics.
The East of England Ambulance Service Trust has now admitted a delay in reaching the teenager may have contributed to her death.
Elouise's mother Karen Keeling, 33, said: We are totally devastated by Elouise’s death.
'She was a bright, happy and healthy young girl who had so much ahead of her and so much of her life to look forward to.
'We just want justice for our Ellie and await the results of the investigation.
'We hope no one ever has to go through this pain like this.
'We hope our daughters death means that no family has to suffer in this way again.'
She added: 'We have been told by the trust that they have heard the recording of the call and it was the handler who made error. They sent it to the wrong place.'
The ambulance service reported another serious incident in June, the month Elouise died, where delays caused harm to a patient who was found hanging.
This follows 52 incidents in the previous year where patients died or were caused serious harm due to its alleged failings.
It received 80 complaints about its service in June, up nearly a quarter from the previous month.
The majority of upheld complaints were about delays, followed by concerns about the standards of treatment and assessment, and the attitudes of staff.
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