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NERC outlines steps for resolving electricity complaints nationwide
The Nigerian Electricity Regulatory Commission (NERC) has provided electricity consumers with a step-by-step guide for resolving power supply and billing issues across the country.
The commission disclosed this on Tuesday via its official X platform, urging customers experiencing electricity challenges to follow established complaint channels to ensure prompt resolution.
According to NERC, the first point of contact for consumers should be their respective Distribution Company (DisCo) customer care units, which are responsible for handling technical faults, outages, metering concerns, and billing disputes.
The commission advised that if complaints remain unresolved, customers residing in states that have transitioned to a State Electricity Regulator (SER) should escalate their cases to the relevant state regulatory authority.
For consumers in states without a state regulator, or those requiring further assistance, NERC directed them to contact its call centre to ensure their grievances are heard and addressed.
The commission provided the following contact details for support:
0201 344 4331
0908 899 9244
NERC reiterated its commitment to protecting electricity consumers and improving service delivery across Nigeria’s power sector.
